Interdisciplinary research program exploring client experiences of online alcohol and other drug counselling

  • Project dates: 2017

Online alcohol and other drug interventions, such as online counselling, have proliferated in recent years. However, little is known about the experiences and motivations of clients who access online counselling, the ways in which counsellors respond to client concerns, and how addiction is understood and constructed in counselling encounters.

This interdisciplinary program of research aims to explore these issues and includes a number of projects involving qualitative analysis of policy documents and transcripts of online counselling sessions, focusing on various client groups including older people, young people, Aboriginal and Torres Strait Islander peoples, and family members who access online counselling. The findings will inform service improvements to enhance the support provided through online counselling.

This research involves collaboration between Turning Point, and Monash University’s Eastern Health Clinical School and School of Psychological Sciences (Monash Institute of Cognitive and Clinical Neurosciences, Addiction Program), and the Centre for Applied Social Research, RMIT University.

Key People


Professor Renata Kokanovic

Professor Renata Kokanovic

Vice Chancellor's Senior Research Fellow

View profile

External Investigators

Research Team

Related Content

Research Programs

Social Research in Health

Through translational interdisciplinary research, the Social Research in Health research program focuses on addressing key questions in relation to experiences of health, illness, biomedical practice, and informal care.

Find out more